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TIC EShop™ Publications |
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Product Submittals
Visit each respective product manufacturer web site for the most up-to-date product submittals and Materials Safety Data Sheets.
How to Size Materials?
Fiberglass Sizing
Insulation Saddle Sizing
PVC Fittings Sizing
Adobe Acrobat Reader 7.0 and/or Repligo Reader 2.01 required for complete access. |
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You
Are Here > General Conditions
Terms & Conditions
Related Resources
About
Corporate
Please read this policy and our Privacy Policy documents carefully. If you proceed to use this site, you are agreeing to abide by these rules which apply to the purchase of services and/or products from Thomas Insulation Corporation.
Prepayment is required for all orders.
Alll associated price schedules display insulation sizes as "Pipe Size x Insulation Thickness" e.g., a 2" x 1" listing is indicative of a 2" pipe size with a 1" insulation thickness. IPS indicates Iron Pipe Size whereas CTS indicates Copper Tubing Size. Need additional help? View the Fiberglass Sizing Chart
TIC offers you a Sizing Chart, Sizing Graphic and an Automatic Pipe Size Calculator to aid you in choosing the proper pipe size!
IPS is the abbreviation for Iron Pipe Size, whereas CTS is used to indicate Copper Tubing Sizes. In some cases, IPS & CTS sizes are interchangeable and are so indicated (in the product description) using the following methodology: "IPS 1/2 x 1 or CTS 7/8 x 1". In addition, copper tubing sizes may also be indicated (in the product title) using the abbreviation CTS. This methodology is displayed as "IPS 0.50 x 1.00 or CTS 0.875 x 1.00", where the former indicates Iron pipe and the latter Copper tubing. In rare instances, a product indicated for both types e.g., IPS or CTS, may not be similar in size, but instead in price. For similar (interchangeable IPS & CTS sizes, please review the Fiberglass Sizing Chart.
PROVISIONS – Unless otherwise specified herein, the following provisions are expressly incorporated into this quotation contract: The work described in this proposal shall be done according to the Mechanical Insulation Plans (if any) except in the case of conflict when the provisions of this proposal shall have control over the Mechanical Insulation plans. All work will meet applicable state and local codes. All extra work as well as any other modifications to the original proposal shall be specified and approved by both parties in a written change order. All change orders shall become a part of this contract and shall be incorporated herein. Thomas Insulation Corporation (TIC) is not responsible for any damage occasioned by delays resulting from: work done by you, your subcontractors, extra work, acts of yours, or your agent including failure by You to make timely progress payments or payments for extra work, shortages of material and/or labor, acts of nature, bad weather, fire, strike, war, governmental regulations, or any other contingencies unforeseen by us or beyond our control. Expense incurred because of unusual or unanticipated conditions, environmental hazards, concealed damage or existing defects or code violations, hereinafter collectively called “defects”, which are discovered during the course of such work shall be paid for by You as extra work. We are not responsible to repair such defects and work completed by TIC to remedy such will only be done as extra work in a written order. If any payment is not made to TIC per this proposal, TIC shall have the right to stop work and keep the job idle until all past due progress payments are received. You agree to pay all collection fees and charges including but not limited to all legal and attorney fees that result should You default in payment of this contract. Overdue accounts are subject to interest charges at the highest rate allowed by law. If litigation arises out this contract, prevailing party(ies) are entitled to legal, arbitration, and attorney fees. Thomas Insulation Corporation, any TIC subcontractor, any TIC laborer, or any TIC equipment or material supplier who performs work or supplies materials or equipment for this project may have the right to place a lien on the Owner’s property if they are not paid in accordance with the applicable Lien Laws. Thomas Insulation Corporation payment terms are Net 30 on all insulation materials and labor, without exception, unless otherwise noted. By accepting this quotation, you accept these conditions and that these the terms and conditions specified therein shall be incorporated into and become a part of any subcontract agreement entered into based upon this quotation. General Exclusions: Underground, Victaulics, Painting, Exhaust Ducts, Demolition, Fire-Stopping, Pre-Insulated Pipe Support, Overtime & Night Premiums and Anything not listed on your TIC Quotation. *Additional Exclusions may apply - See you TIC Quotation!
Although thomas-insulation.com strictly adhere to W3C HTML and CSS coding standards, certain components of TIC EShop™ do NOT. You must have the most recent version of Internet Explorer, Opera, Netscape and/or FireFox to properly view all content at the Thomas Insulation Corporation web site. For more information about browser compatibility please visit our Privacy section.
We ship most products using ground services with tracking information. Tracking information is provided based upon your specific shipping method. TIC reserves the right to substitute shipping carriers without prior notification.
In some instances, due to different delivery zones, shipping charges may be estimated. Residential delivery rates can vary up to $5.00 additionally per carton based upon delivery zone. You will be advised prior to processing your order if shipping charges are substantially higher. Please note that shipping charges are calculated on a per unit basis and not per carton, in most cases*. Your order will be packed partially or completely nested and shipped within 24 hours. Orders placed after 1pm CST/CDT (M-F) will be shipped the following day. *Additional charges per carton apply to specific delivery zones and to international destinations e.g., International Customers are responsible for all duties and/or taxes.
FedEx Ground shipping applies to residential and business customers and includes free tracking. Self Pickup is for customers who would like to pickup their order at Thomas Insulation Corporation. Thomas Insulation Corporation reserves the right to substitute shipping carriers without prior notification.
Yes, if you use FedEx! Simply choose the Customer Pickup option and provide your FedEx Account number via email when completing your order check out.
Yes! Visit fedex.com and enter the tracking information provided for your order. Freight order tracking is dependent upon which carrier is being utilized and is therefore generally not available.
TIC will provide you with an estimated ship date for the backordered products, usually by e-mail or via your order status page. In addition, you will also be offered at alternative brand of the same quality if it is available. However, different price rates apply to individual products and brands.
Due to the inherent cost of shipping insulation materials and accessories we offer a 14 day conditional refund policy. We will gladly accept your complete order for return within fourteen (14) calendar days of delivery, less shipping costs (Inbound/Outbound). There are however certain conditions that must be fulfilled by the customer. If you're unsure of what to order, please contact Insulation Sales prior to ordering. Orders returned within fourteen calendar days (14) are assessed a six percent (6%) or $20.00 restocking fee, whichever is greater, with exception to exchange/replacement orders. Partial orders and orders outside the fourteen day return policy are not accepted (See the section titled "What if I ordered the wrong size insulation" for information regarding Exchanges).
Please follow the procedures listed below:
Contact
us within fourteen (14) calendar days of delivery via
email.
Obtain
an RMA Number via
email.
Do
NOT return merchandise Collect on Delivery (COD)!
Ship
the product in the same type of packaging via a traceable & insurable
route e.g., FedEx, UPS etc.
Notify
us of the incoming tracking number via
email.
Upon
receipt & inspection of the materials received in good condition,
a refund will be processed.
A
refund will be issued via your credit card and/or corporate check
within fourteen (14) business days.
Special
Orders et al., are nonrefundable.
Only
complete items may be refunded and no individual units e.g., full
carton vs. partial carton.
Special orders, Shipping charges (outbound/inbound), Estimation Take-Off Services, Insulation Consulting are non-refundable.
If your shipment arrives damaged, save all packaging & materials, because the carrier may choose to inspect the damaged goods and shipping box at the delivery address. You must contact the carrier and Thomas Insulation Corporation to report damaged goods within one (1) business day. Following confirmation from the carrier, a refund will be issued. Contact Thomas Insulation Corporation by telephone. We will strive to reach an amicable solution in all cases.
If you have ordered an incorrect size of insulation material, TIC will exchange your order without any restocking fee, excluding special orders. However, this is applicable only if you have an exchange order and you accept a credit towards the new order! The standard restocking is applied if you request a separate refund. You are responsible for all shipping costs (inbound/outbound) including the return of the incorrect merchandise via a traceable route and conditions specified above under "The Return Procedures". If you are unsure of which size to order, please contact Insulation Sales at +1 (405) 634-7100 prior to ordering. We will gladly assist you in choosing the proper size! Please be sure that you have selected the proper size prior to ordering!
